Question 1

What's a Starter Membership?

Accepted Answer

Starter Members receive access to all the member benefits of better world club except for our roadside assistance services. For roadside assistance you'll need to sign up for a Bicycle, Basic, or Premium plan. See our plans (betterworldclub.net)

Question 2

What is your price-matching policy?

Accepted Answer

We will honor a price match if you find a lower price for the same plan and number of drivers in the household. As an example, we will not match AAA's 200-mile program, or adjust the number of service calls allocated.

You are required to provide us with price match information. You can send a screenshot, picture, or a link via email. If you send us the information before signing up, we can enroll you over the phone at the matched rate.​

We can match rates for our renewing members as well. In most cases, we will issue you a credit for the difference. Existing customers are not guaranteed price matching on special sign-up promotions by our competitors. Many other clubs use this to entice customers and then jack up prices upon renewal.  We do not believe in this approach.

Question 3

What is an associate?

Accepted Answer

Associate members are defined as family members who live in the same household, including domestic partners. Children living away from home between the ages of 16 and 25 are also eligible to be an associate on a membership. You may have up to 5 associates on one account.

Question 4

Do you offer hotel discounts?

Accepted Answer

Yes. Hotel and other discounts are available through our discount partners. Once you become a member, you will receive instructions by email on how to access the site.

Question 5

Do you have travel insurance?

Accepted Answer

Yes. Please contact member services, and we will refer you to our specialized agents. For more information click here  (https://www.betterworldclub.net/travel-services)

Question 6

Do you have home and auto insurance in my state?

Accepted Answer

We can provide quotes for all states. You can access the phone numbers and online quoting tools through the member portal. Contact our member services for more details. For more information click here  (https://www.betterworldclub.net/auto-home-insurance)

Question 7

Do you have access to maps?

Accepted Answer

Yes, we provide access to Rand McNally maps. Members are able to access maps via the member portal or by contacting customer service. Unfortunately, we no longer include free maps due to less demand for paper maps.

Question 8

What is your cancellation policy?

Accepted Answer

You may cancel your membership at any time by phone or email. We offer a full refund if you cancel within the first 30 days, provided you have not used any service calls. We will issue a prorated refund of unused membership dues, less the value of services rendered since the date of your enrollment or last membership renewal, whichever is more recent.

Question 9

When will I receive my materials?

Accepted Answer

As part of our environmental mission, we do not automatically send you materials unless you request them. A card is not required to receive service. All you need is your member number and the 24/7 roadside assistance number found on the confirmation email you receive upon joining. This information is also available on the member site. We can mail you the information if you prefer, which will arrive 7-10 business days after the request is made.

Question 10

Can I upgrade my membership mid-year?

Accepted Answer

You can upgrade your membership online only at the time of renewal. Otherwise, you must contact customer service to make any changes to your membership. All changes take three business days to take effect and are subject to approval. You cannot upgrade at the time of service

Question 11

When does the roadside membership start?

Accepted Answer

It takes three business days to activate a Basic membership and 7 days to activate a Premium membership. You may also choose a later start date. We do not cover breakdowns that occur before you become a member or occur outside of active contract dates.

Question 12

Do humans answer the phone?

Accepted Answer

Yes! If you get our voicemail, please leave us a message. We are a small customer service team, and sometimes we get busy with other customers. Your call is important to us. But emails are often a quicker way to reach us. If you are calling for dispatch, an automated system will ask you a series of questions and then you will have the option to speak sent to a human.

Question 13

What is a carbon offset?

Accepted Answer

A carbon offset is an action that aids in removing or eliminating carbon emissions into the atmosphere. Examples are supporting projects for solar and wind farms. For more information, click here.(https://www.betterworldclub.net/carbon-offsets)

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Better World FAQs

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Better World FAQs

Tienes preguntas,
y tenemos respuestas.