Bicycle assistance terms of service
Better World Bicycle Membership Contract
PLEASE NOTE: YOUR MEMBERSHIP IS NOT AN AUTOMOBILE LIABILITY OR PHYSICAL DAMAGE INSURANCE CONTRACT, NOR IS IT INTENDED TO COMPLY WITH ANY FINANCIAL RESPONSIBILITY LAW(S).
Send all payments and reimbursement requests to:
Better World Club
Member Services 1661 SE 3rd Avenue #F305, Portland, Oregon 97214.
Email: club@betterworldclub.com
Local Phone: 1-503-546-1137
24/7 Emergency Road and Tow Service
If your bicycle is disabled and cannot be ridden safely, you may contact the toll-free dispatch service for assistance at 1-866-732-1427. Please note that the bicycle emergency phone number is separate from the auto emergency phone number, so please listen carefully to the options before selecting.
Terms
• Coverage includes up to 30 miles of transportation for you and your bicycle.
• Coverage includes two service calls per year, per listed member.
• Member must be with the bicycle at the time of service.
• Bicycle must be accessible from the road (we cannot dispatch onto bicycle trails or paths).
• Bicycle coverage is available nationwide throughout the United States.
• BWC does not provide same-day coverage (you are eligible for service 3 days after you enroll).
Inconsistency
If there is any inconsistency between the language of this document and information provided by an agent or representative of Better World Club or an independent contractor providing service to a member, the language, terms, limits, and conditions of this document shall prevail.
Reasonable Accommodation
If the member is traveling with one other individual when a breakdown occurs, we will attempt to secure transportation for both the member and the non-covered bicyclist. There may be out-of-pocket expenses associated with this accommodation.
Lockout Service
We cannot dispatch a vendor to help you unlock your bicycle. If you lose your key, you may submit a claim for reimbursement from an accredited locksmith service. All claims are capped at $50 per event.
Service Calls
You are entitled to two service calls per membership year. If you require more than two, we will still dispatch; however, you will be responsible for payment at the time of the call.
Excessive Usage
In order to maintain fair and reasonable membership dues for all members, Better World Club reviews all memberships that exceed standard call frequency. Use of services that Better World Club deems excessive may result in limitations on the number of claims allowed, non-renewal, or membership cancellation.
Membership Denial Policy
Better World Club has the right to refuse the purchase of a new membership to anyone. Better World Club also has the right to deny any current member from renewing their membership for any reason. We may suspend or cancel certain membership benefits during a membership period due to excessive use. Renewal is not guaranteed.
Cancellation Policy
You may cancel your membership at any time by calling or writing to our Membership Office. You may be eligible to receive a pro-rata refund for any unused portion of your membership, less services rendered. We may cancel your membership during a membership period for any of the following reasons:
1 Failure to pay your membership dues;
2 Material misrepresentation or fraudulent submission of a request for reimbursement; or
3 Excessive use of the benefits and services we offer.
Service Providers
Emergency bicycle road service is rendered through our existing auto service network. These service providers are independent contractors and are neither agents nor employees of Better World Club. In some cases, we may dispatch Lugg, Uber, Lyft, or similar services. Because these independent contractors have exclusive control over their own equipment and personnel, Better World Club is not responsible for their acts or omissions or for the quality of service provided. Better World Club assumes no liability for property damage or bodily injury caused by a service provider. Any such claim should be filed directly with the responsible provider.
Benefits and Dues
Membership benefits and dues are subject to change without notice. At times, additional benefits and services may be offered to existing members. Better World Club may also offer sign-up discounts and promotions to its partners.
Reimbursement Requests
You must call us for authorization first to be eligible for a full refund. If we are unable to dispatch, you will be authorized to file a claim. All requests are subject to a price cap of $50. Reimbursement is not guaranteed if you receive service during a lapse in coverage due to a late renewal.
Driving companies such as Lugg, Lyft, Uber, and professional taxis are eligible for reimbursement only if you call us for authorization at the time of need.
Send your written request within 90 days using the Claim Form found on the Member Site: members.betterworldclub.net. All submissions must be sent electronically to club@betterworldclub.com.
We reserve the right to deny any request submitted more than 90 days after the service date (subject to certain state restrictions) or those with unverifiable receipts or documents. (No time limit applies for Utah and Wisconsin residents.) Please allow 4–6 weeks to receive your check. Incomplete documentation may delay processing.
Contact Us
Better World Club
Membership Office
1661 SE 3rd Avenue #F305, Portland, Oregon 97214.
Portland, OR 97209
Phone: 866-238-1137
(Monday – Friday, 8:30 AM – 5:30 PM PST)
Email: club@betterworldclub.com