FAQs about our plans and benefits 

Starter Members receive access to all the member benefits of better world club except for our roadside assistance services. For roadside assistance you'll need to sign up for a Bicycle, Basic, or Premium plan. See our plans

We will honor a price match if you find a lower price for the same plan and number of drivers in the household. As an example, we will not match AAA's 200-mile program, or adjust the number of service calls allocated. You are required to provide us with price match information. You can send a screenshot, picture, or a link via email. If you send us the information before signing up, we can enroll you over the phone at the matched rate.​ We can match rates for our renewing members as well. In most cases, we will issue you a credit for the difference. Existing customers are not guaranteed price matching on special sign-up promotions by our competitors. Many other clubs use this to entice customers and then jack up prices upon renewal. We do not believe in this approach.

Associate members are defined as family members who live in the same household, including domestic partners. Children living away from home between the ages of 16 and 25 are also eligible to be an associate on a membership. You may have up to 5 associates on one account.

Yes. Hotel and other discounts are available through our discount partners. Once you become a member, you will receive instructions by email on how to access the site.

Yes. Please contact member services, and we will refer you to our specialized agents. For more information click here

We can provide quotes for all states. You can access the phone numbers and online quoting tools through the member portal. Contact our member services for more details. For more information click here

Yes, we provide access to Rand McNally maps. Members are able to access maps via the member portal or by contacting customer service. Unfortunately, we no longer include free maps due to less demand for paper maps.

You may cancel your membership at any time by phone or email. We offer a full refund if you cancel within the first 30 days, provided you have not used any service calls. We will issue a prorated refund of unused membership dues, less the value of services rendered since the date of your enrollment or last membership renewal, whichever is more recent.

As part of our environmental mission, we do not automatically send you materials unless you request them. A card is not required to receive service. All you need is your member number and the 24/7 roadside assistance number found on the confirmation email you receive upon joining. This information is also available on the member site. We can mail you the information if you prefer, which will arrive 7-10 business days after the request is made.

You can upgrade your membership online only at the time of renewal. Otherwise, you must contact customer service to make any changes to your membership. All changes take three business days to take effect and are subject to approval. You cannot upgrade at the time of service

It takes three business days to activate a Basic membership and 7 days to activate a Premium membership. You may also choose a later start date. We do not cover breakdowns that occur before you become a member or occur outside of active contract dates.

Yes! If you get our voicemail, please leave us a message. We are a small customer service team, and sometimes we get busy with other customers. Your call is important to us. But emails are often a quicker way to reach us. If you are calling for dispatch, an automated system will ask you a series of questions and then you will have the option to speak sent to a human.

A carbon offset is an action that aids in removing or eliminating carbon emissions into the atmosphere. Examples are supporting projects for solar and wind farms. For more information, click here.

When your vehicle breaks down, call the 24/7 phone number and let the agent know who you are, where you are, and what you need; they will locate someone to help you. You will have the option of communicating via text message or speaking with a live agent.

We cover the person. With BWC, you can call for Roadside Assistance for any car you're traveling in, even if you are a passenger in a friend's vehicle or driving a rental car. (Please note that many rental car companies have their own roadside plans.)

While many insurance companies offer roadside assistance, your insurance premium may go up due to using the service. The services that insurance companies provide are usually not as comprehensive as our roadside plans.

BWC has coverage available in all 50 states and Canada. We work with a network of over 50,000 vendors to cover all corners of our service area.

Our average response time is under an hour. We always strive to get you taken care of as quickly as possible. Of course, response times will vary according to weather, traffic, accessibility of the location, and nature of the call.

No. We cover the payment to the service provider. You are only responsible for overages that exceed your benefit limit.

Yes. We will ask you where you want to go. You will be taken to your home, mechanic, or another qualified provider. If your personal mechanic is within a comparable distance of the nearest qualified provider, we can take you there.

Not many. The devices are often inefficient. If you require a charge for an electric vehicle, we will tow you to a charging station or home. The tow will not be covered if you intentionally run out of charge.

We cover automobiles, bicycles, E-bikes, motorcycles, and RVs. We will cover you in any vehicle, provided you have the corresponding coverage. Please note that some large pick-up trucks will fall into class 2B (see chart below) and will require RV coverage. ​ Our RV plan is also a large vehicle plan that covers vehicles that require a medium-duty service truck. Below is a chart from the Federal Highway Administration that shows the classifications of vehicles. Our RV plan will cover classes 1-5. We do not cover commercial vehicles.

Each member is entitled to four service calls for the membership year. We do not sell tows; we provide a service that help our members after common breakdown situations. Service calls are not transferable and will not roll over into the next year if you do not use them. If members only joined when they needed service, our prices would have to be much higher. To maintain fair and reasonable membership dues for all members, the Club reviews all unusual frequency of claims based on average member claims. Usage determined by the Club to be excessive may result in limitations on the number of claims allowed, a downgrade, non-renewal, or cancellation of membership.

If you need more than four service calls, we can still dispatch service, but you will be responsible for paying for the service. You cannot renew early or purchase a second membership for additional service calls.

We will cover the hookup fee and the first 5 miles of towing. You will be quoted the per-mile rate, usually between $5-$20 per mile. Payment is required before dispatch.

You must be present with the disabled vehicle to receive service. Service providers cannot assist an unattended vehicle. If you cannot be with the car, let the agent know so you can work out an alternative arrangement or exception.

No, we do not provide batteries or tires. If you need a new one, we can tow you to a shop where you can purchase one. We cannot guarantee the quality of the delivered parts, so we will take you somewhere you can purchase one.​

No, it takes three business days to activate a Basic membership and 7 days to activate a Premium. We do not cover breakdowns that occur before you become a member or that occur outside of active contract dates. ​

Yes. Commercial vehicles will not be covered unless you have the fleet program. For fleet information, click here.

Our Bicycle program is primarily a transportation service. If you break down on your bicycle, we will pick you and your bicycle up and give you a ride home or to a bike shop. All plans cover 30 miles of transportation.

Yes. We’ve got you covered. We offer the same world-class roadside coverage for our e-bike rides as our bicycle and auto members.

Depending on the bicycle and availability, a flatbed truck, large pickup, van, or SUV will be dispatched that can accommodate a passenger and a bicycle.

You must be accessible by road. If our transport vehicles can’t access you they won’t be able to provide service. ​

No. Your best bet is to contact your homeowners' or renters' insurance provider. If they don’t offer this coverage, contact us to get a quote from a carrier that does.

You are entitled to two service calls specifically for your bicycle. You are eligible for up to 30 miles of transportation per call. If you need more than two service calls or need to be towed more than 30 miles, we can still dispatch service, but you will be responsible for payment of the service/any overages.

Only a handful of AAA regions offer bicycle assistance. They will only cover your bicycle if you are in your local region and nowhere else. A bicycle call will count towards your automobile calls with AAA, while Better World Club gives you dedicated service calls specifically for your bicycle. We also offer a bicycle-only policy and cover electric bicycles.

In general, no. Vendors will arrive with common tools and may be able to assist if they are personally familiar with bicycles. But this is not something we can guarantee.