Question 1

How does Bicycle Roadside Assistance work?

Accepted Answer

Our Bicycle program is primarily a transport service. If you break down on your bicycle, we will pick you and your bicycle up and give you a ride home or to a bike shop. All bike plans cover up to 30 miles of transportation.

Question 2

Do you cover E-bikes?

Accepted Answer

Yes. We’ve got you covered. We offer the same world-class roadside coverage for our e-bike riders as we do with our bicycle and auto members.

Question 3

What sort of vehicle will be sent?

Accepted Answer

Depending on the bike size and availability, a flatbed truck, large pickup, van, or SUV will be dispatched that can accommodate a passenger and a bicycle.

Question 4

Will you pick me up on a trail?

Accepted Answer

You must be accessible by road. If our transport vehicles can’t access you they won’t be able to provide service.
​

Question 5

Can I get bicycle insurance through Better World Club?

Accepted Answer

We don’t offer bicycle insurance directly. You can call our insurance partners to see what options they have with their homeowner or renters policies.

Question 6

How many times can I use Bicycle Roadside Assistance?

Accepted Answer

You’re entitled to two bicycle service calls per year, each covering up to 30 miles of transport. Need more? We’ll still assist, but extra costs apply.

Question 7

My AAA offers this for free; how is your program different?

Accepted Answer

Only a handful of AAA regions offer bicycle assistance. They will only cover your bicycle if you are in your local region and nowhere else. A bicycle call will count towards your automobile calls with AAA, while Better World Club gives you dedicated service specifically for your bicycle. We also uniquely offer a bicycle-only policy and cover electric bicycles.

Question 8

Do you offer roadside repairs?

Accepted Answer

In general, no. Vendors will arrive with common tools and may be able to assist if they are personally familiar with bicycles. But this is not something we can guarantee.

Frequently Asked Questions

Better World FAQs

Auto Roadside FAQ

What is included with Better World Club auto roadside assistance?

Do you cover the person or the vehicle?

Is Better World Club an alternative to AAA?

How is Better World Club different from AAA?

Does Better World Club offer a discount for electric or hybrid vehicles?

I have roadside assistance service with my insurance; why do I need Better World Club?

Which vehicles can we cover under our plans?

How many times can I call for service?

What happens if I need additional miles of towing?

How long does it take for a service provider to arrive?

Will you take me to my preferred location?

Do you have portable chargers for electric cars?

Do I have to be with my vehicle to receive service?

Do you deliver parts?

Do you have same-day service?

Do you offer commercial fleet services?

How do I request roadside assistance?

When does the roadside membership start?

Bicycle Roadside FAQ

How does Bicycle Roadside Assistance work?

Do you cover E-bikes?

What sort of vehicle will be sent?

Will you pick me up on a trail?

Can I get bicycle insurance through Better World Club?

How many times can I use Bicycle Roadside Assistance?

My AAA offers this for free; how is your program different?

Do you offer roadside repairs?

Memberships & Benefits

How do I contact Member Support?

What is a Starter Membership?

Does Better World Club match prices for roadside assistance?

What is an associate member?

Do you offer hotel discounts?

Do you have travel insurance?

Do you have home and auto insurance in my state?

Do you have access to maps?

What’s your cancellation policy?

When will I get my membership materials?

Is it possible to upgrade my membership during the year?

Will humans answer the phone?

What does carbon offset mean?