FAQs about our plans and benefits
Better World FAQs
Frequently asked questions
Starter Members receive access to all the member benefits of Better World Club except for our roadside assistance services. For roadside assistance you'll need to sign up for a Bicycle, Basic, or Premium plan. See our plans
Yes. If you find a lower price for a comparable plan with the same number of household drivers, we will match it. Simply email us a screenshot or link to the offer; we can enroll new members at the matched rate over the phone or issue a credit for renewing members.
To ensure a fair comparison, we match "apples-to-apples" coverage and do not match plans with different service limits (such as AAA’s 200-mile towing tier). Please note that we generally do not match "teaser rates" or first-year promotions that spike upon renewal. We don't believe in "bait-and-switch" pricing—we prefer building long-term loyalty through consistent value.
Associate members are defined as family members who live in the same household, including domestic partners. Children living away from home between the ages of 16 and 25 are also eligible to be an associate on a membership. You may have up to 5 associates on one account.
Yes. Hotel and other discounts are available through our discount partners. Once you become a member, you will receive instructions by email on how to access the site.
Yes. Please contact member services, and we will refer you to our specialized agents. For more information click here
We can provide quotes for all states. You can access the phone numbers and online quoting tools through the member portal. Contact our member services for more details. For more information click here
Yes, we provide access to Rand McNally maps. Members are able to access maps via the member portal or by contacting customer service. Unfortunately, we no longer include free maps due to less demand for paper maps.
You may cancel your membership at any time by phone or email. We offer a full refund if you cancel within the first 30 days, provided you have not used any service calls. We will issue a prorated refund of unused membership dues, less the value of services rendered since the date of your enrollment or last membership renewal, whichever is more recent.
As part of our environmental mission, we do not automatically send you physical or printed unless you request them. A member card is not required to receive service. All you need is your member number and the 24/7 roadside assistance number found on your member site after you login.
You can upgrade your membership online only at the time of renewal. Otherwise, you must contact customer service to make any changes to your membership. All changes take three business days to take effect and are subject to approval. You cannot upgrade at the time of service
It takes three business days to activate a Basic membership and 7 days to activate a Premium membership. You may also choose a later start date. We do not cover breakdowns that occur before you become a member or occur outside of active contract dates.
Yes! If you get our voicemail, please leave us a message. We are a small customer service team, and sometimes we get busy with other customers. Your call is important to us. But emails are often a quicker way to reach us. If you are calling for dispatch, an automated system will ask you a series of questions and then you will have the option to speak sent to a human.
A carbon offset is an action that aids in removing or eliminating carbon emissions into the atmosphere. Examples are supporting projects for solar and wind farms. For more information, click here.